Returns, Exchanges & After-sales Execution

Who it is for

Chinese sellers with meaningful return rates but no local receiving address or inspection capability — especially higher-value categories where "can this be resold" must be judged.

What we do

• Return intake and pickup coordination: confirm eligibility per seller policy, coordinate pickup or nominate a return address;
• Opening inspection: appearance, accessory completeness, basic functional check within capability, photographed throughout;
• Disposition recommendation: resellable / needs cleaning or refurbishment / parts recoverable / needs repair / scrap — per item, with reasons;
• Routing: to repair partner or into stock, as authorised by the seller;
• Cost and evidence records: action, consumables and cost per item, with tracking numbers where applicable.

Deliverables

1. After-sales ticket with customer request, handling and conclusion;
2. Opening-inspection photo set (appearance, serial, accessories, defect location);
3. Inspection conclusion and disposition table;
4. Handling and cost breakdown, plus tracking numbers where relevant.

Boundaries

• Liability, compensation amounts and exchange approval are set by contract and seller policy; we provide facts and recommendations only;
• Technical repair is undertaken only by capable staff or partners; we do not take on electrical, structural or safety-related repairs beyond that capability;
• Special categories (food, pharmaceuticals, cosmetics, dangerous goods) follow local rules and may not be accepted;
• Inspection means appearance and basic function, not a factory quality report.

Prerequisites

Return address and contact, after-sales policy text, list of acceptable dispositions, compensation rules, and compliance notes for special categories.