Managed Local E-commerce Operations & After-sales

Who it is for

Sellers building a long-term Philippine business without hiring a full local team yet; or merchants who have bought local services piecemeal and want one accountable owner.

What we do

Four modules combined as needed, run by one named owner:

• Local customer service and pre/post-sales communication;
• Returns and after-sales execution;
• Fulfilment coordination (once scoped);
• Installation coordination within covered cities;
• Monthly Chinese operations report and issue list.

Pricing structure

• Monthly management fee covering agreed hours and coordination;
• Volume charges for tickets, return items, warehouse handling and dispatches, billed as incurred;
• Set-up fee where document preparation, process design or system integration is needed.

No blanket fixed price — cost varies substantially by category, volume and covered cities. We scope first, then quote.

Deliverables

Monthly operations report (enquiry volume, tickets, returns, exceptions, recommendations), ticket and inventory ledgers, quarterly review.

Boundaries

• We do not make pricing, assortment, media-buying or business decisions for the seller;
• We do not assume the seller’s platform-side compliance obligations (product compliance, advertising claims, tax filing);
• No promise of sales, conversion or profit outcomes;
• Scope is itemised in the service confirmation; anything not listed is excluded.

Prerequisites

Category and platform list, monthly order volume, modules required, existing local resources (warehouse, staff, vendors), target go-live date and budget range.