Delivered with partners
What we need from you商品型号与故障描述、安装与使用说明、保修政策、目标城市与月上门量、楼层与出入条件
- Coverage
- 马尼拉大都会（上门检修、到店维修）；宿务、达沃、八打雁按项目评估
- Response
- 工作日 1 小时内首次回应；到场时间按城市派工与配件到位情况排期确认
- Delivery terms
- 上门与收件排期、检测时限、报价有效期、配件等待周期在确认单中约定
- Pricing basis
- 按次上门费 + 检测费 + 配件与工时费；跨区、夜间与节假日另计
- Capability status
- Delivered with partners Executed by local partners, coordinated and quality-tracked by LINODA
When it applies
- Large or fixed-installation goods: furniture, cabinets, door and window hardware, sanitary ware, lighting;
- Commercial equipment: shop chillers, display cases, simple electromechanical units;
- Smart products: locks, monitoring, smart-home controllers needing on-site fault-finding;
- Any product the buyer cannot move or cannot diagnose themselves.
What we do
- Booking and attendance: agreeing times with the buyer, confirming address, floor, lift and parking to avoid unusable visits;
- On-site diagnosis: visual check, power-on test, teardown and measurement as needed to locate the fault and its cause;
- On-site resolution: tightening, alignment, resetting and replacement of common parts where it can be finished there;
- Written findings: where parts or a workshop are needed, a photographed finding, fault-cause assessment and repair quotation;
- Re-test and confirmation: re-tested after work, with the buyer confirming condition by signature or electronic acknowledgement.
Deliverables
- Attendance record (time, personnel, site conditions);
- Findings and fault-cause assessment with close-up photographs;
- Repair plan and cost breakdown (labour, parts, waiting items);
- Buyer confirmation record;
- Warranty status note (in or out of warranty per seller policy; we provide facts only).
Boundaries
- Attendance covers inspection, diagnosis and repair within capability — not relocation, cleaning or re-installation;
- Electrical, gas and load-bearing work is performed only by qualified personnel; where qualification is absent we decline rather than "come and take a look";
- Where parts are needed, the waiting period follows actual availability, with no promised date;
- Rework caused by buyer modifications, misuse or building structure is charged separately;
- A wasted visit where the buyer is absent or access is denied is charged as agreed.
Prerequisites
Product model and service manual where available, common fault descriptions, warranty policy and assessment criteria, target cities and monthly attendance volume, parts source and pricing basis.
Frequently asked
Do you only cover the Philippines?
Our local execution capability is currently concentrated in the Philippines, our first market. China-side scoping, supply chain coordination and project management can support other markets, but local execution is assessed case by case.
How soon will someone contact me after I submit an inquiry?
Messages received during business hours are usually answered within 2 hours; complex requirements get a scoping call within one business day. Every inquiry receives a reference number and is tracked internally.